This Cancellation and Refund Policy (the “Policy”) is an integral part of the Service Agreement between Blink Media Co. (referred to as the “Company”) and the Client (as described in the Agreement). It outlines the terms and conditions for canceling services and requesting a refund. Please carefully read and understand the following provisions:
Cancellation of Services:
1.1. To initiate a cancellation of services, the Client must submit a formal request to the Company. The request must be received at least seven (7) days prior to the desired cancellation date.
1.2. Cancellation requests should be sent in writing to support@blinkmediaco.com with the subject line “Cancellation Request – [Client’s Name]”.
1.3. Upon receipt of a valid cancellation request, the Company will process the cancellation and cease all services as per the requested cancellation date.
1.4. If a cancellation request is received within seven (7) days of the requested cancellation date, the Company reserves the right to charge for the subsequent month’s services, and the cancellation will take effect at the end of that month.
Refund Policy:
2.1. The Company provides a limited refund policy as follows:
2.2. If the Client chooses to cancel services within the first thirty (30) days of engagement, they are entitled to a full refund of the fees paid for that period.
2.3. Beyond the initial thirty (30) days, no refunds will be provided for services already rendered.
2.4. The Company guarantees that the first level of deliverables will be delivered within fourteen (14) days of project initiation, as mentioned in the Agreement. In the event of failure to meet this deadline, the Client will be entitled to a penalty of 1% of the current month’s fee for every 24-hour period the project is delivered after the agreed-upon deadline. Such penalties will be refunded to the Client.
Termination During the First 30 Days:
3.1. If the Client and Company agree that the desired outcomes are not being met within the first 30 days of engagement, the Client may be entitled to an additional 30 days of work at no extra cost to address the issues.
3.2. If the Client chooses to terminate the agreement within the first 30 days, they may do so without incurring any penalty.
Ownership of Work:
4.1. All work completed by the Company during the term of this Agreement is considered “Work for Hire.” The Client will be the sole owner of all development and asset creation resulting from the services provided.
4.2. The Company retains rights to worksheets and materials used for the development of the marketing strategy but grants the Client “fair use” rights to use these materials internally after the contract expires.
Miscellaneous:
5.1. The Company reserves the right to decline or terminate any assignment deemed illegal, unethical, or detrimental to the Company without advance notice.
5.2. Client payments may be made using ACH or Credit Card, subject to a 3% processing fee for credit card payments.
5.3. Unpaid amounts are subject to a finance charge of 1.5% per month or the maximum permitted by law, plus all collection expenses.
By entering into this Agreement, the Client acknowledges and accepts the terms of this Cancellation and Refund Policy. The Company reserves the right to amend this Policy at its discretion and will provide notice of any changes to the Client.
If you have any questions or need further clarification regarding this policy, please contact us at support@blinkmediaco.com